The provision of goods by Zawadi is subject to availability. We endeavour to have all displayed items in stock at all times, however due to circumstances sometimes beyond our control, there may be a short delay in updating the stock levels on our website. Should an item you have ordered not be in stock, you will be immediately contacted by our online team. Items which are not in stock may soon become available again, however if you do not wish to wait, we will offer you a choice of another product or a full refund.
In the unlikely event of our customers receiving a damaged or incorrect item, once verified, we will replace any such items providing:
- We are notified in writing within 48 hours of receipt of goods.
- The goods are still in their original packaging.
- The customer sends us clear photographs of the damaged/incorrect item.
- The goods are immediately made available for our sales agent or nominated courier to collect. Zawadi will then replace the item free of charge, providing stock is available, or if not, then pass a credit or refund. Postage or courier costs will be covered by Zawadi. Cancellation of orders by the buyer will attract a 10% administration fee, providing the order is still within South Africa. Once an international order has left South Africa, it unfortunately cannot be cancelled anymore.
Should the package / crate be opened up by the customer’s local Government Customs Department for inspection and not repacked correctly, Zawadi is not responsible for any damage caused to the item, as a result. FedEx is not responsible either, as the parcel is no longer in their control. FedEx will verify if the package has been stopped and inspected by the Customs Department.
